To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
Please note, returns not abiding by the following policies will be returned to sender
You can return your items within 14 days of receipt of your shipment.
- All items must be in their original condition. This means:
- unwashed and unworn with all tags and hygiene stickers attached
- no visible signs of wear or damage, such as fabric tears or stains with perfume, deodorant, make-up, dirt or any other marks that alter the item's original appearance
- free gifts or promotional items must also be returned
Are there any charges for return?
- Free returns for UK-based customers
- Original shipping and Customs charges are non-refundable for all orders
- You are responsible for return costs when shipping from outside the UK
How soon will I get my refund?
- Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, without undue delay and not later than 14 days after the day we receive back from you